1. Who We Are
This Privacy Policy explains how Fox in Moss ("we", "us", or "our") collects, uses and protects your personal information when you visit our website, purchase our products, or contact us.
If you have any questions about this Privacy Policy or how we use your personal data, you can contact us via our 'contact us' page.
2. The Information We Collect
We only collect personal information that is necessary to process your order or communicate with you.
This may include:
- Your name
- Billing address
- Delivery address
- Email address
- Telephone number (where provided)
- Details of the products you have ordered
- Any correspondence you send to us regarding your order
We do not store your full payment card details.
3. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver your purchases
- Respond to customer enquiries
- Process refunds or exchanges where applicable
- Meet our legal and accounting obligations
- Prevent fraud and protect our business
We only use your personal information where we have a lawful basis for doing so under UK data protection law.
4. Payment Processing
Payments made through our website are securely processed by Stripe.
We do not receive or store your full payment card details. Payment information is handled securely by Stripe in accordance with its own Privacy Policy.
5. Sharing Your Information
We only share your information where necessary to operate our business.
This may include:
- Payment providers (such as Stripe)
- Delivery companies and postal services
- Professional advisers where legally required
- Government authorities where required by law
We will never sell your personal information to third parties.
6. Website Cookies
Our website may use cookies to improve your browsing experience, remember preferences and help us understand how visitors use our website.
Where required, you will be given the opportunity to accept or manage cookies when visiting our website.
For more information, please see our Cookie Policy.
7. How Long We Keep Your Information
We only keep personal information for as long as necessary.
Order information may be retained to:
- Meet legal and tax obligations
- Maintain accurate business records
- Resolve customer queries or disputes
Once information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information where applicable
- Object to certain processing
- Request restriction of processing
- Request transfer of your information in certain circumstances
If you wish to exercise any of these rights, please contact us using the email address above.
9. Security
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.
While no online service can guarantee complete security, we work with reputable service providers and use appropriate security measures to protect your information.
10. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing any personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or website.
Any updates will be published on this page together with the revised "Last Updated" date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us via our 'contact us' page.
If you remain unhappy with how your personal information has been handled, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Effective Date: 03/08/2026
Last Updated: 03/08/2026